Inn on Randolph - Frequently Asked Questions

The safety and health of our guests and staff is our top priority. Thus, we have implemented new safety standards throughout our property. Including, but not limited to deep sanitized cleaning, social distancing protocols if needed, and contactless self-check-in /check-out options. We also have hand sanitizer throughout the property available to our guests at all times.

CHECK-IN: After 3:00pm. Early check in Request can be accommodated subject to availability. Check-in Instructions are provided in your confirmation email. The hotel offers self-check-in after 6:00pm.
CHECK-OUT: 11:00am. As bookings are pre-paid, there is no formal check out process.

Yes. Hours with staff on site for different tasks during the day are usually from 6:30am to 6:00pm daily. Other than that, there is no staff onsite. Guests are welcome to check-in with staff during office hours, opt for non-contact self-check-in, or self-check-in afterhours, with custom keypad door codes that are provided in the pre-arrival email. For AFTERHOURS/EMERGENCY needs, please call: (707)257-2886 extension 3.

The inn has a private parking lot on property. The entrance to the private parking lot is on Laurel Street. There is also plenty parking available both on Laurel Street and Randolph Street around the property. Complimentary parking is available on a first come basis. ADA-defined van accessible parking is available. Inn on Randolph is not responsible for any theft or damage.
Details please refer to Inn on Randolph Property Map

A gourmet and gluten-free two-course breakfast, along with fresh coffee, tea, orange juice, or water is offered every morning during guests’ stay. Guests can have the option to enjoy the breakfast either at the dining room or at the outdoor seatings on property shall weather allows. Complimentary room service is offered as well.

The property is suitable for adults ages 18 and over. We have a no-pets policy on property, service dogs are permitted with the proper documentation.

Payment is required at the time of the reservation made. (Cancellations effect our boutique hotel significantly due to limited rooms). Standard Bookings: 15 days prior to arrival for refund. Group Bookings/Property Buyouts: 60 days prior to arrival for refund
Special Event/Non-Refundable dates: BottleRock (Thursday, Friday, Saturday, Sunday)
No credits or refunds on early departures. Hotel will retain 3% of total booking for third party credit card processing fee on cancelations. Reservations are not transferable to any other person(s). In the case of any catastrophic event, locally or nationally (fire, earthquake, pandemic) and a State of Emergency has been declared, all cancellations within our cancellation policy will be given a credit for a future stay for the amount of the deposit, or for the amount charged (Direct, Booking.com, Expedia, HotelTonight, etc.). No cash refunds. Payment Processing Fees are non-refundable. If you need to shift your reservation dates, please contact the hotel directly to avoid additional payment processing fees.

Yes, we welcome group bookings and property buyouts. We have multiple amenity spaces that can be booked for private events, meetings, and special occasions. See the Spaces page on our website for options and submit your inquires accordingly. You may also contact the hotel directly for availability, pricing, and reservations.

Each of our cottage or room is equipped with 1 King Bed. We do have connecting cottages and rooms may provide a solution for guests who may have the need. See Combined Guest Rooms Floor Plans listed on the website and below.

Yes, the inn ensures a comfortable and hydrated stay by offering complimentary filtered water and bottled water to all guests. This service is part of our commitment to enhancing your experience and ensuring your well-being while you are with us.

Absolutely YES. The inn is committed to providing a smoke-free environment for the comfort and health of all our guests. We strictly enforce a no-smoking policy in all areas of the inn, including rooms, communal areas, and outdoor spaces. This policy is in place to ensure a clean and fresh atmosphere for everyone. Violation of this policy may result in additional cleaning fees and potential penalties to ensure adherence and maintain the high quality of our guest experience.

Yes. We are proud to offer a completely gluten-free environment for our guests. We understand the importance of dietary needs and have tailored all our food provided to be safe for those with gluten sensitivities or celiac disease. Daily breakfast is carefully selected to ensure it is gluten-free, without compromising on taste and quality. Our commitment to a gluten-free experience ensures a worry-free stay for guests who require or prefer gluten-free options.

Yes. Complimentary high-speed Wi-Fi is available throughout the hotel for all guests during their stay. Wi-Fi password is provided on each guest’s Arrival Instruction sent prior to their arrival.

Yes. We strive to accommodate special requests, including allergy-friendly rooms. Please make sure to indicate this special request when making reservations as well as in the Pre-Arrival-Check-In Form.

Fowler Cottage, Franklin Cottage, Laurel Cottage, Washington Cottage, Jefferson Room. For more details, please see “Guest Cottages and Rooms” page on website.

Fowler Cottage, Franklin Cottage, Laurel Cottage, Randolph Cottage, Washington Cottage, Hannah Moore Room, Jefferson Room. For more details, please see “Guest Cottages and Rooms” page on website.

Certainly! Our staff is well-versed in local attractions and can provide you with a variety of recommendations to enhance your stay. From renowned wineries and exquisite dining options to unique local activities and convenient transportation options, we are here to offer tailored suggestions based on your interests.

Yes. “You've traveled all the way here; you simply deserve to be shown the better and the best.” We work with experienced local wine tour planners who plans and executes high caliber wine tours for clients regardless of their own level of expertise.

Yes, we do. >NAPA VALLEY WINERY MAP

Yes, please refer to Best Trails to Hike in Napa Valley

Yes, please refer to Napa Valley Walking Tours

Yes, please refer to >>Napa Valley Golf Courses.

Yes, please refer to Bike Tours & Rentals